• Rate Increases: We are committed to keeping you informed about our pricing. While rates may occasionally need to be adjusted due to changing costs, we will always provide advance notice of any price changes. to reflect changing costs, please rest assured that we will always provide you with advance notice of any price increase. Your understanding and continued support are greatly appreciated.

• ​Late Changes and Late Cancellations: Because our services are scheduled in advance, last minute changes or cancellations can affect our operations and income. If you cancel or reschedule less than 1 business day before your appointment, a fee of 50% of the scheduled service will be charged. This fee helps offset the loss of income caused by late cancellations. 

• Lockouts: When we are unable to access your home as scheduled, it results in lost time and income. If you do not notify us in advance to cancel your appointment and we arrive but are unable to gain entry or is denied access, you will be charged a lockout fee equal to the full cost of the scheduled cleaning. This fee helps compensate us for the missed appointment.

• Pets: We love pets, but for the safety of your animals and our cleaning team, all pets must be secured in a safe location (such as a crate, separate room, or yard) while cleaners are present in your home. This policy helps prevent accidental escapes, injuries, or disruptions during service. If pets are not properly secured at the time of cleaning, we may need to rescheduled or adjust the service. 

• Satisfaction Guarantee: Your satisfaction is our top priority. If you are unhappy with any aspect of our cleaning service, please contact us right away so we can make it right. We will first evaluate the issue to ensure we fully understand your concern, then re-clean the affected area at no additional cost. This re-clean must be completed within 1 business day of your original service date. 

• Billing: Payment in full is required prior to services being provided. We accept various payment methods, including credit & debit cards (additional fee for processing), and cash. 

• Tipping: Tipping is never expected, but it is a thoughtful way to show your appreciation. Feel free to include it with your payment method or provide it in cash.

• Safety: As the heart of our business, our safety is a top priority. All areas to be cleaned must be safely accessible, free from excessive clutter or hazardous conditions. To maintain a safe working environment, indoor temperatures should be comfortable. During warmer weather, we may temporarily adjust the air conditioning to 77 degrees Fahrenheit while we work, and we will return it to your preferred setting before we leave. 

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 Services We Do Not Offer. We specialize in cleaning your home effectively and efficiently and we offer a wide array of cleaning services to suit many different needs. However, we do not offer:

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• Dish washing. If there are dirty dishes in the sink, we will load up the dish washer (if dish washer is empty) in order to clean the sink. If we are unable to load up the dish washer or if there are too many dishes for us to reasonably access the sink, we will not be able to clean it. 

• Laundry or laundry folding. (Exception for Airbnb cleanings)

• Shopping or errands outside the home.

• Cleaning the tracks of windows and doors

• Cleaning inside of curios, china cabinets, stocked cabinets, stocked closets, or drawers.

• Cleaning behind glass or solid doors on shelving units or furniture.

• Organizing items or picking up clutter, which is defined as five or more items in any given area, such as books, dishes, boxes, mail, papers, clothes, or trash that is not in a trash receptacle. 

• Cleaning window tracks and sliding glass door tracks

• Cleaning anything more than 6-8 feet above the ground. Ceiling fans will be cleaned with a duster if we can reach the blades by using a 4-step ladder.

• No lifting of any sort.

• Cleaning in areas that are difficult or unsafe to access.

• Specialty cleaning such as patios, garages, television or computer screens.

• Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning.

• Cleaning heavily soiled areas or areas of disrepair, including rooms or homes with extreme dirt build-up, mold, mildew, peeling paint, or other unsafe conditions. 

• Cleaning extremely cluttered rooms or homes. We must be able to move freely and safely through your home our tools and supplies. 

• Cleaning excessive hard water or mineral stains or buildup. 

• Any cleaning that would require cleaning supplies or tools beyond what Buckets of Joy supplies. 

• Cleaning inside dishwashers, washing machines, and dryers.

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